Jenjang
Professional
Durasi
4 Jam
Tujuan
Peserta memahami implementasi Sistem Manajemen Mutu berbasis ISO 9001 dan pengelolaan sistem mutu organisasi.
Persyaratan
- Memahami dasar mutu
- Diutamakan pernah terlibat implementasi ISO
Unit Kompetensi
- Mengimplementasikan ISO 9001
- Mengendalikan dokumen mutu
- Melaksanakan audit internal
- Mengelola ketidaksesuaian
- Melaksanakan Management Review
Materi Pelatihan
- ISO 9001 Awareness
- Documentation
- Risk Based Thinking
- Internal Audit
- Management Review
- Nonconformity
- Corrective Action
- Document Control
- Integrated Management System
Metode Uji Kompetensi
- Tes Tertulis
- Audit Simulation
- Studi Kasus
- Review Dokumen
Gelar Sertifikasi
Certified Quality Management System Professional (CQMSP)
Hard Skills
- ISO 9001 Implementation
- Process Approach
- Risk Based Thinking
- Context of Organization
- Interested Parties Analysis
- Internal Audit
- Audit Planning
- Audit Reporting
- Document Control
- Documented Information
- Corrective Action
- Nonconformity Management
- Management Review
- Integrated Management System
- KPI Monitoring
- Compliance Evaluation
Soft Skills
- Leadership
- Coaching
- Mentoring
- Audit communication
- Delegation
- Facilitation
- Team leadership
- Conflict management
- Strategic communication
- Change management
Life Skills
- Organizational planning
- Business communication
- Project management
- Knowledge management
- Team management
- Organizational improvement
- Continuous learning
- Business awareness
- Workforce coordination
- Organizational discipline
Emotional Skills
- Emotional intelligence
- Relationship building
- Emotional stability
- Pengelolaan konflik
- Self motivation
- Resiliensi tinggi
- Empati organisasi
- Pengaruh positif
- Ketenangan saat audit
- Kepercayaan diri sebagai auditor
Quality Management ini, saya menyarankan kompetensi tidak hanya mengikuti kategori pelatihannya, tetapi juga mengikuti jenjang karier seorang profesional mutu. Dengan demikian, hard skill meningkat dari awareness → operasional → improvement → system → industry → strategic → executive leadership, sedangkan soft skill, life skill, dan emotional skill berkembang dari personal effectiveness menuju organizational leadership.
